Frequently Asked Questions
Are you lawyers or a claims management company?
No, we are not Lawyers, Solicitors or a Claims Management Company. Moreover we are extremely knowledgeable, professionals within the field of contract termination investigations and legal instruction. We instruct qualified solicitors or Lawyers upon your behalf after we have done all of the paralegal ground work with regard to your case investigation and case build. Within a brief period of time, the Solicitors are instructed and start work on your behalf. You are contacted very quickly and have a singular Solicitor as your qualified point of contact.
Do you provide a home visit service?
Yes, of course. We would love to come and see you at home. We have a network of Assessment Managers across the length and breadth of the UK. We will not sell you anything, moreover just give objective advice and inform you of our unique service.
Do I have to pay to come and see you?
No, and you are welcome to come and see us at our offices completely free of charge.
Do you offer cancellation rights?
Like with any other law firm you are the boss, you are instructing us. You can cancel our services any time (we are not timeshare, we have no cooling off period as you can exercise your right any time), and in that case, we will refund you those fees which were not spent yet in preparing your claim. Depending on each stage when you are stopping your case it can have different consequences what your lawyers would also inform you to make sure you are making the right decision.
What is the time duration of your work?
Our aim is to complete all of the contract termination investigation work, administration, evidence cataloguing/formatting, case build and handover to a Solicitor within 14 days of the receipt of your correct documentation and paperwork. This entails a lot of man hours of work and commitment by an administrative and paralegal team but we have your best interests at heart at all times and aim to succeed with being on pace as agreed. At point of handover, our work is done and liability thereafter resting with the Solicitor and their specific team.
What is the time duration for the legal process?
When your case is handed over to the Solicitor, you are in safe hands and their cases normally run anywhere from 3 months to 2 years. Obviously, this is dependent on your case specifics relevant to the product, the period when purchased, the legislation changes, evidence and witnesses, plus existing cases that have set the precedence. Some cases are similar and some unique. It’s a specialist area and we diligently and tenaciously work through your case to the best interests of us jointly. We have seen companies use the maximum time limit to respond to communications, to drag their heels and stall for time, plus we have to collate evidence and that can take time also. Again, our legal instructions do know what they are doing, so it will be done within the remit of what is reasonable in way of expectations.
Can I continue to use my product?
If your management/maintenance fees are up to date, then yes of course, inclusive of any seeded or banked weeks with specific exchange companies that you are contracted to. Although, remember that when you do holiday, there is a high probability that your company will try to convince you to remove your case and buy more! You know already where that will end up getting you!